SUPPORT TICKETS SYSTEM:
Should you encounter a problem with your hosting service, your website, your email or your domain names, we recommend that you first check if a solution can be found in the "Knowledgebase".
This will be suggested at the bottom of the page "Open a support request" when you are about to create any new support ticket.
Otherwise, you can log in to your account and send us a support ticket:
- Use the link "Open Ticket" in the horizontal menu (dark blue bar) placed at the top of each page.
- Choose the department you want to send your request to.
- After confirming that the solution can not be found in the knowledgebase, use the form provided to submit your request for support.
Alternatively, you can email us at "support@webinfologic.com": In any cases, your request should then appear in the "My Support Tickets - Tickets History" page accessible through the link "Tickets" from the "Support" menu.
There you will be able to consult the history of all your support requests (whether submitted via the ticket system of your client area, or simply by email) -and our answers- and to check the details of each of them by clicking on their name in the list.
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OTHER TOOLS:
In addition to the link to the history of your support requests, and to this "Knowledgebase" you will find in the horizontal menu on all pages of your client area, under "Support" :
- A link ("Announcements") to the "News" page where we publish the latest news about our hosting services.
- A link to the "Downloads" area where you will find a selection of free software and other tools that we think might be of use to you. This page is under construction but you can already let us know which resources you would like to find here.
- A link "Network Status" to the page where you can check in real time the status of the servers used to host your services.
This information will be especially helpful before you send us a request for support in case of interruption of service to check if it is indeed a server problem or if you should be looking for another cause, for instance, a connection problem having its origin with your ISP.