YOUR PROFILE:
Go to "My Details" and make sure that all your information is up to date.
The choice of the primary email address you entered in your profile, in particular, is crucial:
If you use an address like "YourName@webinfologic.com", we receive on your behalf all notifications from the server.
That means it is for us to take all necessary measures to avoid possible interruptions of service that could result, for instance from your website use exceeding its allocated disk space and/or bandwidth monthly quota .
That corresponds to the "Administration of your hosting plan" option, which will be charged US $ 4 per month (see tutorials on this subject).
IMPORTANT:
- If you choose to use this option, be sure to create at least one billing contact who will still be able to receive our invoices.
- If, on the contrary, you do not want to activate the "Administration of your hosting plan" option, make sure that the email address used in your profile ( "My details") actually is the address of yourself or of the person -or service- in charge of the administration of your website.
The owner of this address should be able to receive invoices and all notifications from the server and it is only upon your request that we will intervene to solve reported problems or to help you solve them yourself.
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CONTACTS:
From your account, you can create one or more "Contacts".
- A "technical contact" for example, could only receive the "support center" messages and use the support tickets system.
- Another contact -or the same one- might receive notifications from the registrar, while the "financial contact" i.e. the person in charge of the payments could only get the billing messages.
In any cases, create such contacts and adjust their "privileges" by following the link "Add a Contact" available under the "Hello, (Your Name)" item of the horizontal menu (or the link "+ Add Contact" in the left column of the home page).
IMPORTANT: Once on the "Add Contact" page, when creating or editing the contact, do not forget to check "Check to enable and configure access to the customer area" in the "Enable sub-account" section appearing at the bottom of the profile form: It is necessary to adjust the permissions of your contact and assign a specific password for him/her.
IMPORTANT: If the "Administration of your hosting plan" option is selected, you must create at least one financial contact responsible for receiving invoices.